Our specialty in traditional Chinese food has been on going strong for three generations. Sidney So began doing dried seafood from the famous fishing village named Lau Fau Shan near Yuen Long in Hong Kong at the age of 6 - to support and feed his family back at the village. His career-long expertise in dried seafood and food business in Hong Kong, China, Canada and United States has helped him to expand his horizon to include ginseng and traditional & specialty Chinese food as well as health products to cater the growing demand of customers seeking or keeping both top quality traditional Chinese foods and modernized Chinese health products in rapid changing, diverse & globalized internet world. We are truly committed to help customers to grasp the best quality of traditional Chinese food and prolong their health longevity so they can enjoy spending more quality time with their family, friends, and community.
Joined Mercato 2019
199 items available
Order min: From $10.00
Local delivery available
Yi X.New York, NY
2 weeks ago
My experience with this store was good, but I had the most horrifying experience with mercato customer support (I gave a good rating because I didn’t want to hurt this store’s business). I was not able to place an order online so I created a ticket to report this issue - i was told a representative will reach out to me shortly. However that ticket was ignored and closed at the end of that day without any action taken. The next day I still couldn’t place an order so I called. The first customer support told me I was the only customer experience this problem and he though it’s a problem with my computer (even though I told him I had the same problem on 3 different devices and two different browsers). I tired a few thing he suggested and none of them worked. So I called back, the second customer support told me “they will look into my problems”. I was telling her that because I was the only one having this problem she should collect my account information for IT to look into. And while I was talking she said “have a great day” and simply hung up on me. It was utterly disrespectful and unreal - to be a customer of mercato means that your problem will be ignored so bluntly that when you call customer support for help she would just hang up on you. It was definitely the most unprofessional customer I’ve encountered
Wing Fung Hong 2 weeks ago
First of all, I just want to thank you for leaving a positive review. I was pretty surprised that the mercato support team was pretty unprofessional to you. They should not have done that. I will raise that concern directly to mercato merchant team who handled my store about your concerns and issues.
I am pretty disappointed likewise ... should you have any issue, you can contact us directly ... rather have to deal with mercato support team which we have no control over.
Wing Fung Hong is a grocery store located on Division St in New York. Some of the products they carry include dry goods, traditional Chinese specialty foods, and coffee. Wing Fung Hong has been in business since 1960 and was first founded in New York.