Supreme Italian Market

Sean, we are so sorry to hear that your experience was less than great. We were shocked to see the review, because our reviews are usually so positive. Your order was placed through Mercato, which is a third party ordering service. Your order came through to our store on Sunday morning, with a promised completion time of 11:00. When you placed the order, you clicked on Mercato delivery, as opposed to store delivery. Which means, Mercato sends someone to pick your order up and deliver it. That is also why you were charged a courier fee, it wasn't actually a delivery fee. Your order was fulfilled at our store by the time asked of us, and you should have received an email that your order was complete. Mercato's representative was here to pick up your order when they were supposed to. We are certainly going to get in touch with Mercato about what happened from the time your order was picked up to the time it was delivered. The tip went to the Mercato representative, and isn't mandatory. While checking out, it is something that the customer is asked about. We are so sorry about any inconvenience you encountered, but please understand our store did exactly what was asked of us-exactly when it was asked of us. As already said, we have every intention of getting in touch with Mercato about this issue, as they are the ones who are responsible for anything not done correctly, in this instance.